Consumers and Users On Line

Given the comprehensive nature in terms of consumers and users we have adapted our advisory services to trade on line, distance selling and other specificities as the online Games.

We make the necessary texts as “General Conditions”, "Distance Selling Policies" on issues such as information on the procedure for recruitment, conditions in case of withdrawal, terms, payment, delivery, etc.

Some of the most common queries are usually about:

  • Direct debits or undue payments for contracts made via internet.
  • Claims to the online commerce for sending defective products or for refusing any refund in case of cancellation, when an obligation exists.
  • For not applying the terms of Sales and Promotions.

In general we adapt all political and legal conditions about sale of products and services to distance selling on issues like commercial and legal guarantees, sales, clearance, promotional products, changes, refunds, withdrawals, customer services, prices, and advertising.

We give advice and mediate in consumer complaints (in Consumer Arbitrations and Court Proceedings), both from the perspective of consumers and users and the providers of online services.

We intervene in judicial proceedings relating to consumer complaints (products warranty, products liability, liability for defective products, etc).

 

More information about the Digital Law Department (ITC) | Lisbon & Porto (Portugal) 

 

Madrid

Belzuz Abogados - Madrid office

Nuñez de Balboa 115 bis 1

  28006 Madrid

+34 91 562 50 76

+34 91 562 45 40

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Lisbon

Belzuz Abogados - Lisbon office

Av. Duque d´Ávila, 141 – 1º Dtº

  1050-081 Lisbon

+351 21 324 05 30

+351 21 347 84 52

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Oporto

Belzuz Abogados - Oporto office

Rua Julio Dinis 204, Off 314

  4050-318 Oporto

+351 22 938 94 52

+351 22 938 94 54

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Medical negligences Portugal

+351 968559667

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